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Billing

You will be invoiced at the end of the month.  (You can find out more about whether there will be a cost for charging here)  We will take payment, using your bank account or credit card, if you have £5 or more in outstanding charges on your account, a few days after you receive your invoice each month. We will take payment, using your bank account or credit card, if you have £0.01 or more in outstanding charges on your account on a quarterly basis.


Your current balance can be viewed by logging in to your portal and selecting "Statement" from the "Your Account" drop-down menu.  This will give you a history of payments made and your current credit or debit balance as well as the latest payment attempt and the status of this.  These will be listed by:

  • Date
  • Description, for example, charging sessions or card renewal
  • Amount
  • Balance of the account to be paid


Your current and prior invoices can be viewed by logging in to your portal and selecting "Invoices" from the "Your Account" drop-down menu.  These can be printed for reference. 

If you have any queries about a session or you don't recognise some activity on your account, email admin@chargeyourcar.org.uk, explaining the issue.

 

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