If you receive the following message when trying to sign up, it often means that your email has already been successfully registered:
"An error has occurred. Please contact support"
In order to access your portal, check your email inbox for an account verification email, with a link to activate your account. If you find this email link to have expired or can not find the email, having checked your junk folder, call 01912 650500 or email firstname.lastname@example.org and the team resolve the issue.