Why are you introducing the connection fee?
Introducing a small connection fee will allow us to continue providing excellent customer service and make significant improvements to our network and software.
Why is this being levied now?
As the electric vehicle industry grows and more motorists are switching to electric, more demand is being placed on the resources that Charge Your Car provide to our drivers. To put this into perspective, triple the amount of charges were recorded on our network in the same period of 2016 and 2017 so it has therefore been necessary to increase our customer service team and update our software.
The connection fee will also recognise that more of the burden of the cost of operating the network is needing to be met by the driver rather than the site owner. CYC in parallel to introduction of this connection charge is reducing its network tariffs to site hosts on next renewal.
Why are you only applying the connection fee to charge points without a tariff?
As Charge Your Car already applies a small transaction charge on chargeable points, we do not want to add further costs onto these for EV drivers.
Who is charging me this money?
The connection fee will go directly to Charge Your Car to contribute towards continuing to provide excellent 24/7 customer service and to make improvements to our network and software.
When will I incur this Connection Fee and what is a ‘Successful’ Charge’?
The connection fee will apply to any successful charges on the Charge Your Car network in England and Wales that do not already have tariffs. A successful charge is defined as over 2 minutes in duration or over 1kWh of energy drawn.
Which charge points won’t be affected by this?
The connection fee will not be applied to charge points on the network that already incur a fee to charge. It will also not be applied to charge points in Scotland on the ChargePlace Scotland network.
When will this connection fee come into effect?
We will begin charging the £1 connection fee from midnight on 1st May 2017.
How will I be billed when I incur the £1 connection fee?
Our customers will be invoiced monthly for charges incurred or within the month if your charges exceed £5, including connection fees and for any tariffed charging sessions. Payment will be taken after you have received the invoice using your bank account or credit card. Please ensure that you have an up-to-date payment card on your account before 1st May 2017. If we are unable to take payment this shall result in your access card being blocked and you not being able to charge your electric vehicle.
I am a lifetime member. Will this Connection Fee affect me?
The Connection Fee will affect all members of Charge Your Car, including lifetime members. As a lifetime member of CYC you will still be exempt from any renewal fees for your access card, however this £1 connection fee will apply to you in the same way that tariffs on charge points do. Please ensure that you have an up-to-date payment card on your account before 1st May 2017. If we are unable to take payment this shall result in your access card being blocked and you not being able to charge your electric vehicle.
Does the connection fee apply to charge points on the ChargePlace Scotland network?
No, this charge will only apply to charge points on the Charge Your Car network.
I am a Charge Your Car driver visiting Scotland. Will I still pay the connection fee?
No, you will not have to pay the connection fee to charge on the ChargePlace Scotland network.
I am a ChargePlace Scotland driver visiting England and Wales. Will I have to pay the connection fee?
Yes, if you use your ChargePlace Scotland card on charge points without a tariff on the Charge Your Car network you will be billed the £1 connection fee.
Will I still have to pay for parking to use a charge point?
If Hosts apply a parking charge to the EV bay this will not be changed by the £1 connection charge.
I drive a plug-in hybrid, is it still cost effective for me to charge my car now that there is a connection fee?
In short, yes! A full charge on most plug-in hybrids can get you up to 30 miles electric range. Even with a £1 connection fee on the Charge Your Car network, this is still considerable cheaper than using petrol as driving 30 miles on petrol in the average plug-in hybrid would cost around £4, saving you around 75% by plugging in!
I have another question about the Connection Fee. Where can I contact you?
If you require further support in relation to this please email firstname.lastname@example.org